We gladly accept returns, exchanges, and cancellations.

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped

Conditions of returns and exchanges

To be eligible for a return or an exchange, your item must be in the original condition, unworn or unused, and in its original packaging. Otherwise, you are responsible for any loss in value. You’ll also need the receipt or proof of purchase.

To start a return or an exchange, please contact us at contact@meuliennewyork.com. Please kindly note that items sent back to us without first requesting a return or an exchange will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once having received and inspected your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@meuliennewyork.com.